I can’t apply to a job
- Make sure your personal information is complete in your profile.
- Check the job’s requirements against your device specs.
- Confirm you don’t already have an active application for that job.
My identity verification failed or is stuck
- Retry with better lighting, a steady hand, and a valid, unexpired ID.
- Make sure the name on your ID matches your profile.
- If it still won’t go through, contact support.
My video won’t upload
- Check your internet connection — large video files need decent upload speed.
- Confirm the file format and size meet the job’s requirements.
- If the upload box is missing entirely, the job requires VidLog or the mobile app instead of browser upload. See Guidelines.
My submission keeps getting rejected
Open the submission to read the specific failed checks, then fix them:- Wrong resolution / frame rate → match the job’s requirements.
- Lighting too dark or backlit → record in better light.
- Too short → meet the minimum duration.
- Not following the brief → re-read it and record exactly what’s asked.
I haven’t been paid
- Confirm your payment and tax setup is complete and your payout account shows active.
- Check Dashboard → Payout history for a failed payout (usually a payout-account issue).
- Remember only approved work earns — pending submissions haven’t been counted yet.